All rates unless otherwise specifically stated are quoted on a per room per night basis with two persons occupying the room (double occupancy).

We do our best to reply to all legitimate e-mail inquiries within an hour or so. However, if you have not received a reply it is more than likely due to one of the following causes :
- Incorrect email address: More often than not, the email address that was provided to us was not correct. Please check that your email address is correct and resend.
- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.
- Not Received: Not often, but every once in a while we simply do not receive your email.
- Other: Some email servers, most notably AOL and Earthlink in the US have spam filters in place that do not deliver "unauthorised" email without prior approval - please check and make sure that your email server will accept email from stay@phukethotels.com. And finally, without a confirmed reservation, we do not provide contact details for any hotel and ignore such requests.

First, after you have found a hotel to your liking, click on the reservation form fill in all the blank fields and submit (the more information we have the quicker we can process your reservation). PhuketHotels.com's reservation staff will check with your requested hotel for availability. If room/(s) is/(are) available we will advise you, via email, that a booking has been made in your name. Likewise, if no room is available we will advise you of that and suggest alternative accommodations. We do not 'bait and switch' - usually hotels that are fully booked are posted in advance (click here to view).

All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). As such in order to confirm your booking you will need to forward your credit card information within 48 hours. We will provide you with the location of our secure server or, if you prefer, you may email or fax this information to our office. If we do not receive your credit card details within 48 hours, the reservation is cancelled. Please be advised that PhuketHotels.com will not charge any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.

At that time you are subject to the hotel's cancellation policy (up to 21 days notice must be given prior to arrival for stays during the peak season) or the entire length of stay reserved may charged to your account by the hotel. However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. Hotels in Phuket have very strict cancellation policies. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in Thai Baht -  it is not up to PhuketHotels.com.

Since staring PhuketHotels.com, we have made countless site inspections at hotels throughout Phuket. We have conducted quarterly rate surveys and have received a fair amount of feedback from our clients - so much so - that we feel confident in pointing out which hotels provide the most value for money in any given price range.

Preferred hotels are those hotels where the management has, over the years, demonstrated an effort to offer superior value for money in terms of facilities, customer service, friendliness and cleanliness.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here.

For many countries yes. For more information please click here.
However things have a way of changing and it is best to get more complete, up to date  information at the nearest Thailand Embassy. For a list of Thailand embassies around the world please click embassy information.

No. As long as you abide by the hotel's cancellation policy advance notice (see reservation procedure above). Again, each hotel's policy is different and every hotel's policy will be written on the hotel's reservation page.

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.